Tqm Syllabus

Division OF BUSINESS MANAGEMENT ST JOSEPH’S PG COLLEGE UNIT PLANNER NAME OF THE LECTURER: K. Srivani CLASS: MBA II YEAR I SEMESTER SUBJECT: TOTAL QUALITY MANAGEMENT UNIT I:TQM HISTORY and EVOLUTION TOPIC |CONTENT |BOOK CHAPTER and PAGE NUMBERS |NO OF HOURS |TEACHING METHODOLOGIES/AIDS | |Connotations of Quality|Definitions |Total Quality Management: Dale Besterfield â€Pages |2 |Lecture Method; Brainstorming/Quiz | |Awareness |13-20 | |Teaching Aid â€PPT-Intro | |Quality Framework | |Quality Equation Q=P/E | |Dimensions of Quality |Product-Garvin’s Nine Dimensions Features; Conformance |Total Quality Management: Dale Besterfield â€Pages |1 |Lecture/Discussion â€PPt | |etc. |21-27 | |Services: The P-C-P Model | |Peripheral-Core-Pivotal Characteristics Model. |TQM in the Service Sector: R P Mohanty Pages 59-60 | |and 82-84 | |The Concept of TQM and |Brief History |Total Quality Management: Dale Besterfield â€Pages |1 |Lecture/Discussion â€PPt | |Evolution of TQM |Old and New Cultures |15-17 and 21-22 | |The Story of Gurus from Shehwart,- Deming to Ishikawa | |Modern Systems/Six sigma | |TQM Fundamentals | |Inspection, SQC, QA and |The assessment Era |Total Quality Management: Dale Besterfield â€Pages 21|2 |Lecture/Discussion â€PPt | |TQM Conventional QM |The Statistical QC â€Techniques |expanded to second and third sections â€summary; | |Cases and Examples with references of TQM |/TQM |Reactive Approach |General Quality references, Industry Practices | |exemplary Organizations | |Prevention of Defects | |Proactive Approach | |Quality Assurance and TQM | |QM and TQM | |Customer Supplier focus|Customer Definition |Total Quality Management: Dale Besterfield â€expanded|2 |Lecture/Discussion â€PPt | |in QM Internal outside Customer |to second , third and fourth sections â€summary; | |Cases and Examples with references of TQM | |Benefits and Costs â€TQM|Supplier association |General Quality references, Industry Pra ctices | |exemplary Organizations | |Historical Perspectives|Vendor Management |Ch 7 for Costs Chapter 1 for Benefits and Obstacles | |Benefits | |Costs | |Inspection Era | |QC Era to Q An Era | |Modern Dimensions | |Quality System Awards &|System Concepts |Total Quality Management: Dale Besterfield â€expanded|3 |Lecture/Discussion â€PPt | |Guidelines |Quality frameworks |to seventh part Pages 203-218; | |Cases and Examples with references of TQM | |MBNQA-ISO †EFQM |QMSISO 9000-14000-EMS |10th Chapter Summary | |exemplary Organizations | |Malcolm Balridge-Criteria |EFQM-Downloads | |EFQM Model |General Quality references, Industry Practices | |ISO Audit | UNIT II: TOOLS OF TQM TOPIC |CONTENT |BOOK CHAPTER and PAGE NUMBERS |NO OF HOURS |TEACHING METHODOLOGIES/AIDS | |Measurement Tools |Check Sheets |Implementing Quality: Ron Basu Chapter 5 pages-64-73 |2 |Lecture/Discussion â€PPt | |Histograms |All are secured against Purpose, When to Use, How to | |Cases and Exampl es | |Run Charts |Use, Basic Steps-Final considerations Pitfalls if any | |PracticalIndustry models are likewise taken for| | |Scatter Diagrams | |class room demo/show | |Cause and Effect Diagram | |Measurement Tools |Pareto Analysis |Implementing Quality: Ron Basu Chapter 5 pages-76-84 |1 |Lecture/Discussion â€PPt | |continued |Process Capability Measurement. | |Cases and Examples | |Analytical Tools |Process Mapping |Implementing Quality: Ron Basu Chapter 6-pages-88-103|2 |Lecture/Discussion â€PPt | |Regression Analysis | |Cases and Examples | |RU/CS Analysis Five Whys | |OEE | |Improvement Tools |Kaizen |100 Methods for TQM :Gopal Kanji and Asher |2 |Lecture/Discussion â€PPt | |JIT-Quality Circles |various-particular pages for the recorded strategy | |Cases and Examples | |Force Field Analysis | |Student introduction | |Five ‘y†s | |Control Tools |Gantt Chart |Implementing Quality: Ron Basu Chapter 8-|2 |Lecture/Discussion â€PPt | |Network Diagram |pages-1 36-141 | |Cases and Examples | |Radar Chart; PDCA | |Milestone Tracker | |Earned esteem the executives | UNIT III: TECHNIQUES OF TQM |TOPIC |CONTENT |BOOK CHAPTER and PAGE NUMBERS |NO OF HOURS |TEACHING METHODOLOGIES/AIDS | |QuantitativeTechniques|Failure Mode Effect Analysis |Implementing Quality: Ron Basu Chapter 9-|1 |Lecture/Discussion â€PPt | |Definition; likelihood of disappointment estimation; |pages-148-151 | |Cases and Examples | |Reliability Index; |TQM Besterfield Ch 14 outline | |All are secured against Purpose, When to Use,| | |Formula â€example | |How to Use, Basic Steps-Final musings | |Pitfalls if any | |Quantitative Techniques|Statistical Process Control |Implementing Quality: Ron Basu Chapter 9-|1 |Lecture/Discussion â€PPt | |SPC Category, Mean, Standard Deviation, |pages-152-156 | |Cases and Examples | |USL;LSL-Controls | |Quantitative Techniques|Quality Function Deployment - QFD |Implementing Quality: Ron Basu Chapter 9-|1 |Lecture/Discussion â€PPt | |Capturing Customer Expectations; House of Quality |pages-157-162 | |Cases and Examples | |Matrix |TQM Besterfield-Ch 12 †synopsis | |Quantitative Techniques|Design of Experiments |Implementing Quality: Ron Basu Chapter 9-|1 |Lecture/Discussion â€PPt | |DOE †Interrogating the Process, Fisher and Taguchi |pages-162-168 | |Cases and Examples | approach |TQM Besterfield â€Ch 19 | |Quantitative Techniques|Monte Carlo Technique |Implementing Quality: Ron Basu Chapter 9-|1 |Lecture/Discussion â€PPt | |MCT †Random Walk |pages-179-185 | |Cases and Examples | |Random Number Generation | |Qualitative Techniques |Benchmarking |Implementing Quality: Ron Basu Chapter 10-|1 |Lecture/Discussion â€PPt | |Internal, serious, Functional, setting principles |pages-179-185 | |Cases and Examples | |world class |TQM-Besterfield-Ch 8 | |Qualitative Techniques |Balanced Score Card |Implementing Quality: Ron Basu Chapter 10-|1 |Lecture/Discussion â€PPt | |Kaplan Norton model |pa ges-190-196 | |Cases and Examples | |Framework-vital Objectives to KPI | |Qualitative Techniques |Sales and Operations Planning |Implementing Quality: Ron Basu Chapter 10-|1 |Lecture/Discussion â€PPt | |MRP II ideas Master Prod plan |pages-203-207 | |Cases and Examples | |Qualitative Techniques |Kanban and Activity Based Costing |Implementing Quality: Ron Basu Chapter 10-|1 |Lecture/Discussion â€PPt | pages-203-207 | |Cases and Examples | |Taguchi’s Methods |Quality Loss Function |Total Quality Management: Dale Besterfield †Chapter|2 |Lecture/Discussion â€PPt | |Orthogonal Arrays |20 page 573-629 | |Cases and Examples | |Signal to Noise Ratio | |Nominal, Target, littler Larger the Best, | |Parameter Design, Tolerance Design | UNIT IV: SIX SIGMA TOPIC |CONTENT |BOOK CHAPTER and PAGE NUMBERS |NO OF HOURS |TEACHING METHODOLOGIES/AIDS | |The Concept of Six Sigma |Six Sigma measurable Significance |Greg Brue: Six Sigma for Managers |1 |Lecture/Discussion â€PPt | | Focussed system | |Cases and Examples | |Objectives of Six Sigma; |Defect Free; Lean SS |Greg Brue: Six Sigma for Managers |2 |Lecture/Discussion â€PPt | |framework of Six Sigma |Across all Functions | |Cases and Examples | |Performance Based | |Six Sigma Organization |Model of Organization |Greg Brue: Six Sigma for Managers |2 |Lecture/Discussion â€PPt | |Roles and Responsibilities |Role Clarity-types | |Cases and Examples | |Cost/Benefits |Cost, Benefits Optimization | |Effective Methodology | |Six Sigma Problem Solving |Methodology |Greg Brue: Six Sigma for Managers |1 |Lecture/Discussion â€PPt | |Approach |Example Problems | |Cases and Examples | |Cases | |DMAIC Model |Define |Implementing Quality: Ron Basu Chapter 9-|1 |Lecture/Discussion â€PPt | |Six Sigma Metrics |Measure; investigate |pages-168-173 | |Cases and Examples | |Improve, Control | |Cost of Poor Quality(COPC)|Costs |Greg Brue: Six Sigma for Managers |1 |Lecture/Discussion â€PPt | |Preventive | |Cases and Examples | |Maintenance | |DPMO-first pass yield |3. 4 DPMO |Greg Brue: Six Sigma for Managers |1 |Lecture/Discussion â€PPt | |Interpretations | |Cases and Examples | UNIT V: TQM IN SERVICE SECTORS TOPIC |CONTENT |BOOK CHAPTER and PAGE NUMBERS |NO OF HOURS |TEACHING METHODOLOGIES/AIDS | |Implementation of TQM in |Service Quality measure |TQM in the Service Sector |2 |Lecture/Discussion â€PPt | |service Organizations |Proposal |R P Mohanty †Chapter VII Pages-246-268 | |Cases and Examples | |Proposed System | |Checklist | |Framework for improving |Gronross; servQual model, Moores model, Service |TQM in the Service Sector |1 |Lecture/Discussion â€PPt | |Service Quality |Journey model, PCP quality Model and so on |R P Mohanty †Chapter III Pages-63-84-Summary | |Cases and Examples | |Model to Measure Service |Parameters |TQM in the Service Sector |2 |Lecture/Discussion â€PPt | |Quality |Analogy |R P Mohanty †Chapter VI Pages-205-214-Summary | |Cases and Ex amples | estimation | |TQM in Health Care Services|Case Study |TQM in the Service Sector |1 |Lecture/Discussion â€PPt | |Model development |R P Mohanty †Chapter IX Pages-340-369-Summary | |Cases and Examples | |TQM in Hotels |Case study |TQM in the Service Sector |1 |Lecture/Discussion â€PPt | |Model Construction |R P Mohanty †Chapter VI Pages-215-233-Summary | |Cases and E